Privacy Policy
inFITnity | System Fitness Pty Ltd
Last updated: 22 October 2026
1. About Us
inFITnity is an independently owned fitness studio operated by System Fitness Pty Ltd, located at Seaford Meadows Shopping Centre, South Australia.
We respect your privacy and are committed to protecting the personal information you provide when visiting our website, enquiring about our services, participating in promotions or attending our studio.
This Privacy Policy explains how we collect, use, store and disclose personal information.
2. Information We Collect
Depending on how you interact with inFITnity, we may collect:
Your name, email address, phone number, date of birth and contact details.
Membership, booking, attendance and payment-related information.
Fitness goals, training preferences and progress information.
Relevant health information you voluntarily provide, including injuries, medical considerations and body composition measurements.
Information submitted through website forms, social media advertising, competitions, challenges and enquiries.
Photographs, videos or testimonials where appropriate permission has been obtained.
Website usage information collected through cookies, analytics and advertising technologies, where applicable.
We only seek information reasonably necessary for our business activities and services. We handle sensitive health information with additional care and seek consent where required.
3. How We Collect Information
We collect information directly from you when you:
Enquire through our website, Facebook, Instagram or other communication channels.
Complete a registration, membership or challenge form.
Purchase a membership or book a service.
Participate in fitness assessments, challenges or studio activities.
Contact our team by phone, email, SMS or in person.
We may also receive information through third-party platforms that you use to interact with our business.
4. How We Use Your Information
We use personal information to:
Respond to enquiries and provide requested information.
Process memberships, registrations, bookings and payments.
Deliver training, fitness challenges and related services.
Support individual fitness goals, monitor progress and provide appropriate coaching.
Communicate important membership, scheduling and studio information.
Improve our services and customer experience.
Send promotional updates or marketing communications where we have appropriate consent or are otherwise permitted by law.
Meet legal, accounting and other regulatory obligations.
Submitting an enquiry does not automatically subscribe you to ongoing marketing communications.
You may opt out of promotional communications at any time.
5. Third-Party Services
We use third-party platforms to help operate our business. Depending on the services you use, these may include:
GymMaster for membership management, bookings and billing.
Squarespace for website hosting and online forms.
Meta (Facebook and Instagram) for advertising, communication and lead collection.
Mailchimp for email communications.
Google services for forms, administration and business records.
Fitness technology and assessment providers used in connection with training and progress tracking.
We disclose personal information to service providers where reasonably necessary for the relevant service, or otherwise where permitted or required by law.
We do not sell personal information to third-party advertisers.
6. Storage and Security
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
Information may be stored in secure business systems and third-party platforms with appropriate access controls.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, or as required by law. When information is no longer required, we take reasonable steps to securely delete or de-identify it.
7. Overseas Data Handling
Some third-party technology providers may store or process personal information outside Australia, including in the United States.
Where personal information is disclosed to overseas recipients, we take reasonable steps to meet applicable Australian privacy obligations.
You may contact us for further information about overseas handling of your personal information.
8. Marketing Communications
Where you have consented, or where otherwise permitted by law, we may contact you about studio updates, memberships, promotions, challenges and events.
You may unsubscribe from promotional emails using the unsubscribe link, reply to an applicable message with an opt-out request, or contact us directly.
We will respect valid requests to stop receiving marketing communications.
9. Photography and Social Media
We may capture photographs or videos during studio activities and events.
Where appropriate consent has been obtained, these may be used on our website, social media pages or promotional materials.
You can advise our team if you do not wish to appear in promotional photographs or videos. We will respect applicable consent and privacy requirements.
10. Accessing and Correcting Your Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.
Please contact us using the details below. We may need to verify your identity before processing your request.
11. Privacy Concerns and Complaints
If you have a concern about how we handle your personal information, please contact us in writing.
We will review your concern and aim to respond within 30 days.
If you are dissatisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
12. Contact Us
System Fitness Pty Ltd trading as inFITnity
Seaford Meadows Shopping Centre
Seaford Meadows, South Australia
Email: hello@infitnity.com.au
Website: www.infitnity.com.au
13. Changes to This Policy
We may update this Privacy Policy as our business practices, technology or legal obligations change.
The current version will be available on our website, with the latest revision date displayed above.